Caveat emptor- I will NEVER buy another Sears product. My master`s contract expires on 3.11.2020. Unfortunately, I went through chemo 5 years ago and my fridge went out. I had to leave with Sears for availability and delivery. Never again! I replaced the 2x ice. The freezer went out once. And in August, my whole unit stopped cooling down. I spent over 25 hours waiting with them and three attempts at repairs it is currently working. Tech, who came for the first time to replace the compressor.
He told me that if the power was off for less than 30 minutes, I had to unplug it for 30 minutes to restart it. It`s true?!?! You must be crazy. I guess you have to move a fridge full of its cube hole to separate it, and then squeeze it back. NOPE did not arrive. You can`t tell me the fridge knows 10 minutes by 30 minutes. So three days after he left, it stopped. I lost everything. I`ve been delayed. Come back, come back to my house, download new software, say that the new compressor does not communicate with old software, does not go, then CANCELED the call that it was in my house, which causes me to lose a request for food loss at 300 dollars. Two-three days later, it stops. Many calls that have been repeatedly lied to by sears phone operators. New technology comes for the 3rd repair call about 10 days later (we are now at the end of seven and it started 8/7) and it replaces the tumble dryer on it.
It is not uncommon for compressors to throw metal fragments when they continue and clog the tumble dryer, which does not cool it. Since then, it`s been working. I was treated horribly, lied, transferred to a number that doesn`t back down, said to call a number when Tech was there so he could talk to them, which I did, but “sorry, we`re temporarily closed.” I have never been treated with such disrespectful and mediocre customer service in my life. As I said CAVEAT EMPTOR – let the buyer watch….. I bought a heater and A/c security protection plan and they forwarded me for two hours on the phone saying that different services have to deal with it. They told me that my unit was not interchangeable. NEWPORT NEWS, VIRGINIA — Since the mid-1980s, I have owned or purchased Sears Appliances. Unfortunately, I had two very bad experiences with master protection agreements on Kenmore Appliances, which led me to terminate my account. The last straw, during a visit on December 6, 2017, when technicians openly told my wife that she broke the lace of scope and therefore it was not covered by the agreement. In fact, I had been home when the initial problem appeared and KNOW that the baking sheet broke due to differential temperature and heat. So I`m very angry. KEARNY, NEW JERSEY — He bought a 24″ artisan snow strawberry on 15.10.2016 plus a 5-year contract in home repair.
I have listed the number of the protection group in my booklet, which is in the brochure. I called the client law group and all possible numbers without success. Even though my purchase agreement shows the receipt in HOME REPAIR, they can`t apply at home unless I agree to pay for a home visit. I spent more than 5 hours over a week solving this problem without success. I have been a customer of Sear products for over 40 years. Even if they go bankrupt, they have lost me forever. Do they have a master protection contract on Samsung microwave by Sears. First call on June 20 part delivered July 3 missing some parts of technology ordered and now delivered only on July 24 at 6:30 p.m. Now it cannot be installed until the 26th. Because tomorrow park has more than 20 days to reach the chair and now Sears still 2 days before the repair, how do I participate in this group action I was sold an oversized heat pump in 2015 and it installed the installation directly on the ground and did not pull the authorization.